Social Innovation Consultant


Hours: 37.5 hours per week

Location: You will be based in our office in Old Street, London. The role will involve some travel within the UK with the occasional overnight stay. It may also involve occasional international travel.

Salary: Negotiable depending on experience.

Equal opportunities: Humanly is an equal opportunity employer and you will not be discriminated against on any grounds.


About Humanly

Humanly is an award-winning design studio specialising in human-centred design for social impact. We create human-centred solutions, such as products and services, and human-centred organisations that are equipped to deliver them. We often do this simultaneously, recognising that innovative solutions often need new organisational structures, mindsets and ways of working to implement them.

We tackle complex social problems through research, co-creation and prototyping. We engage service users at every stage, using ethnographic and creative approaches to enable meaningful and rewarding experiences for all involved.

We work with organisations in the public and third sectors that share our commitment to social impact. We have worked with UK charities, international NGOs, UN agencies, local authorities, central government and start-ups.


About the role

We are looking for a Social Innovation Consultant to join our growing team. You will be working with our small core team and associates on exciting consultancy projects tackling some of society’s most complex issues.

As a Social Innovation Consultant at Humanly you will take a leading role in delivering a wide range of human-centred design projects for our clients. You will manage the delivery of end-to-end projects involving all stages of the design process, including research, co-creation and prototyping, through to implementation. 

Your key responsibilities will include:

  • Developing robust research approaches and carrying out both desk and user research

  • Leading synthesis sessions and generating compelling insights and design opportunities from research findings

  • Developing personas and user journeys based on research

  • Designing and facilitating co-creation activities with all stakeholders including end users

  • Developing detailed design concepts

  • Planning and conducting prototyping activities at different fidelities

  • Refining design solutions into detailed propositions that are desirable for users, viable for clients and technically feasible

  • Outlining the positive social impact that propositions are designed to achieve through a clear Theory of Change

  • Developing assets to support implementation, such as service blueprints, pilot plans and design guidelines

  • Developing compelling reports and presentations that tell the story of the process and solutions

  • Communicating and justifying design decisions and recommendations to clients

  • Developing strong client relationships and managing day-to-day client communications from project kick-off to handover

  • Ensuring that we have a view of key project stakeholders and that they are engaged at the right times in the right way

  • Project planning and management, including creating timelines with key milestones, setting internal deadlines, setting up Trello boards, prioritising and assigning tasks to team members and keeping track of progress

  • Providing ongoing support to other team members with prioritisation and time management to ensure that projects are delivered on time and on budget

  • Delivering coaching and training in human-centred design methods and tools

  • Delivering presentations on our work and approach to clients, prospective clients and at external events 

About you

  • You have 3+ years of relevant industry experience (this might include working for a service design agency, a charity, or a socially-focussed start-up for example)

  • You are passionate about social impact and making a real difference through your work

  • You are excited about working in a small team in a start-up environment

  • You are passionate about human-centred design and have a good understanding of service design methodologies

  • You have experience of carrying out user research, developing ideas and prototyping solutions to complex challenges

  • You have experience of developing valuable service propositions for organisations

  • You have experience of designing and leading creative workshops

  • You are highly organised with excellent time management and project management skills, and can manage multiple, diverse projects at any given time

  • You have demonstrable experience of planning and running projects, and are able to guide a team towards successful delivery of projects on time and on budget

  • You are able to navigate large organisations and manage complex sets of stakeholders

  • You have excellent interpersonal skills and are able to develop strong client relationships and manage client communications

  • You have excellent written and verbal communication skills, and are able to build and communicate a clear and compelling narrative around a project

  • You have an eye for detail and are passionate about delivering high-quality work


  • Experience of the international development or humanitarian aid sectors

  • Visual communication skills

  • Research expertise


  • Wellbeing culture including a ‘no overtime’ policy

  • 25 days annual leave, plus statutory holidays

  • Flexible working and flexi-time

  • Allocated learning and development time and budget

  • Pension scheme

To apply

Please send your CV and a covering letter explaining why you want to work for Humanly to 

Please also include your portfolio or a few examples of your work. We are interested in seeing the process you’ve followed and the role you have played in projects as much as end solutions.

Please note that due to the fact that we are a very small team we are unfortunately unable to offer visa sponsorship at this time. 

The deadline for applications is 9am on Tuesday 27th August.